ISO 10001-2007 Certification
ISO 10001:2007 Certification
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO 10001:2007 guides planning, designing, developing, implementing, maintaining, and improving customer satisfaction codes of conduct. ISO 10001:2007 applies to product-related codes containing promises made to customers by an organization concerning its behavior.
ISO 10001:2007 is intended for use by organizations regardless of type, size, and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising, and stipulations concerning particular attributes of a product or its performance. ISO 10001:2007 is not intended for certification or contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.
Advantages of ISO 10001:2007
• Enhance fair trade practices and customer confidence in an organization.
• Improve customer understanding of what to expect from an organization in terms of its products and relations with customers, thereby reducing the
likelihood of misunderstandings and complaints.
• Potentially decrease the need for new regulations governing an organization’s conduct towards its customers.
• Strengthen the confidence of customers in the organization.
• Minimization of misunderstandings and complaints.
• Identification of trends, thereby eliminating the causes of complaints and complaints.
• Boost customer-oriented behavior.
• Develop and improve the skills of staff in customer care.
ISO 10001:2007 can be used by any of the agencies that want to achieve the new ranges of consumer pleasure even though in their area, goods version, and commercial enterprise type. ISO 10001:2007 certification is a worldwide standard that gives an enterprise created a way that leads research at the purchasing conduct of the clients and supports the agencies in spotting the requirements of the clients. The ISO 10001:2007 certificate may be used to be used with the aid of the enterprise that assists in developing the laws of strategy for handing over the highest stage of customer pride.
ISO 10001:2007 is a customer satisfaction management system. ISO 10001 is the standard for how an organization manages its customer satisfaction processes. The greatest benefit that an organization gets out of ISO 10001 is an improvement in business process control through process standardization.